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Last Updated: July 30, 2026
iBoomto strives to provide satisfactory services to our customers, and every customer's experience is of utmost importance to us.
Customers must read this refund policy carefully before purchasing, and a refund will be granted only under acceptable circumstances via contacting us or submitting an online form.
Customers who use the services provided by iBoomto indicate that they have read, understood, and agreed to iBoomto Refund Policy.
We currently offer monthly and annual subscription plans, each of which includes a set monthly or annual allocation of Credits, while annual subscriptions include the full annual allocation of Credits issued at the beginning of the subscription term. We also offer one-time credit add-on packages for active subscribers. Each of these is subject to different refund rules, as follows:
Monthly Subscription:
We will provide a full refund if the credits have not been used within 14 days from the date of subscription. If any credits have been used, no refund will be provided.
Annual subscription:
If 20% or less of the credits have been used within 30 days from the date of subscription, you are eligible for a full refund.
If more than 20% of the credits have been used within 30 days from the date of subscription, a partial refund will be issued based on the remaining unused credits.
Refunds for Forgotten Subscription Cancellations:
If you forget to cancel your subscription and your account is charged, but you have not used any credits after the charge within 14 days, you may contact us ASAP for a full refund of the payment.
One-Time Credit Packages:
We will provide a full refund if the credits are not used within 14 days from the date of purchase; if the credits have already been used within this 14-day period, a partial refund will be issued based on the remaining unused credits. Refund requests submitted after 14 days from the date of purchase will not be accepted.
Note: AI Services require substantial computational resources. Credits that have been consumed cannot be recovered or refunded. All refunds apply only to unused portions.
We will not be able to accept refund requests that are initiated more than 14 days from the date of purchase for Monthly Subscriptions and One-Time Credit Packages, or more than 30 days from the date of purchase for Annual Subscriptions. Refund requests will also not be accepted once all purchased credits have been used up.
Special Refund Case:
Refund requests for the tax due to the different policies in different countries will not be accepted.
Refund requests for the difference between the price you have paid and the promotional price will not be accepted.
Due to the nature of AI-generated content, results may vary and are not guaranteed. Dissatisfaction with output quality does not qualify for a refund.
If a refund is requested due to technical issues with the purchased product and service, and no solution has been provided within 30 days, we will refund the unused credits if the customer doesn't want to wait for a future upgrade.
We promise to do our best to resolve the issue for our users, and we kindly request their cooperation in providing relevant information.
If you need to cancel your subscription or request a refund, please fill out the online form or contact us directly via email: support@iboomto.com.
When you cancel your subscription, you will not be charged after the term expires. The unused credits and subscription privileges will be available till the end of your current plan’s term.
Once a refund is successfully processed, the remaining credits in your account will be immediately cleared, and your subscription will be terminated immediately. If you wish to continue using the service, you will need to resubscribe.
We will review your refund request within 3 business days. If your refund is approved, the funds should be back on your card within 5-10 business days. Refunds will be processed back to the original payment method used during purchase; we cannot refund to a different account.
iBoomto reserves the right to modify Subscription fees for the Subscriptions at any time, and we will inform you of any change to your Subscription fees in advance to allow you to terminate your Subscription before such changes become effective. Any Subscription fee changes will become effective at the end of the then-current Billing Cycle. Your continued use of a Subscription after a Subscription fee change comes into effect constitutes your agreement to pay the revised Subscription fee amount.
If there is any question about your order and subscription, please contact us and provide us with the detailed information and the relief you seek. We will do our best to solve it to your satisfaction. If a formal chargeback is submitted directly before contacting us, we have the right to terminate the user's use of our products and services permanently.
We reserve the right to update our refund policy at any time. Any changes will be reflected on this page and will be effective immediately, and we encourage you to review it periodically.
If you have any other problems, please feel free to contact our customer team: support@iboomto.com.
This policy is intended to supplement, and not replace or limit, any statutory rights granted to consumers under applicable consumer protection laws.
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